You are logged into the web UI of HipChat. You expect to hover over either your name or the question mark icon in the upper right hand corner and see drop down options. But this is not what happens. When you single-click on your name or the question mark icon, you briefly get a glimpse of menu options. You want to click on the menu options. How do you do this?
Double-click your name or the question mark. Now the drop down menu should remain long enough for you to click on an option.