How Do You Troubleshoot the Error “DNS: A new record cannot be created. Refused.”?

Problem scenario
Using Windows Server and Active Directory, you try to add a PTR record to a Reverse Lookup Zone. You get "DNS: A new record cannot be created. Refused." What do you do?

Possible Solution #1
Click "Ok" to the pop up. Continue where you were interrupted. The error message should be ignorable (other than the fact that you have to click "Ok" to the pop-up itself and the window to create a New Resource Record).

Possible Solution #2
Try again. For some reason you may need to add the record twice for one to work.

Possible Solution #3
Avoid using the MMC and use PowerShell and a flat .txt file instead. To see how, click here.

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1 Comment

  1. There is a simple solution for this, to avoid that issue.

    when you have this issue, it means that your DNS servers on the NIC of the DCs is misconfigured on environment of multiple DC.

    then if you check the NS on the properties of the ZONES (PTR) you will find the IP is unknown, and the 2nd time you click it will operate the command on the 2nd / 3rd DC

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